Support

Getting help

Something wrong with the app

Write to support@quitmark.com. It reaches a person, not a ticket queue. If you can, say which phone and OS version you are on and what you were doing — there is no crash reporting in the app, by design, so your description is genuinely all we have.

Purchases and refunds

Quitmark Plus is bought through the App Store or Google Play, and both handle payment, family sharing and refunds under their own rules — we cannot process a refund ourselves. If you have bought it before and it is not showing on a new phone, use Restore Purchases in the app's settings; that asks the store, which is the only party that knows.

Getting your data out

Settings has an export that writes everything to a file you keep, and a delete that removes the profile and history from that installation. Deletion does not remove iOS device backups or files you exported or shared. Neither action goes through us or needs an account, and all of it is free — exporting, restoring a backup and deleting your data. A paywall in front of your own way out would be a hostage situation rather than a purchase. See the privacy notice for what is stored where.

What Quitmark cannot help with

You choose the Activity and enter the plan. Quitmark keeps records and shows calculations from what you entered; it does not decide whether a change is appropriate for you, and it cannot tell you whether one is safe. It shows the same boundary in the app, before your first plan is active and in Settings afterwards.

Quitmark is a general personal tracking tool. It does not determine whether stopping or reducing something is safe. Do not use it to manage medication, alcohol or drug withdrawal, eating-disorder treatment, self-harm, or another medical condition. Seek appropriate professional help for medical or safety decisions.